Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Salwa Nassar

Salwa Nassar

August 4, 2025

5  out of  5
rating by Salwa Nassar
"I cannot say enough good things about Amber and her team. I switched from another company and they made a very stressful transition painless and easy. They are always ready to answer my questions and offer solutions. Best insurance agents I have ever had the pleasure of working with!"
We responded:
"Thank you for your kind words Salwa! Changing your homeowners insurance can be a lot! Ella did a great job of keeping the transition smooth."
Profile photo of Alexandra Brucculeri

Alexandra Brucculeri

July 23, 2025

5  out of  5
rating by Alexandra Brucculeri
"I don’t even have a policy with this office but when I reached out with questions about a hit and run that I was on the wrong side of, they were so helpful! I really appreciate the time they took with me and the information they gave me."
We responded:
"Thank you for your kind words! Educating and supporting our North Portland community is very important to us, and we’re glad we could provide helpful information during an insurance related event. Please know that we’re always here to assist, whether or not you have a policy with us. Don’t hesitate to reach out anytime!"
Profile photo of Kate O

Kate O

July 23, 2025

1  out of  5
rating by Kate O
"If there was a zero, it would be zero. I don’t usually do bad reviews, but beware of these folks. I had a multi-policy for years with Amber’s predecessor, and it was just great. Rate hikes, billing after premium payment (oh, it’s just more—which I can understand, things just cost more) but no communication to the fact is just the start. And when I called to clarify/pay, they knew nothing and had to bring it up. Talk about service… Quit and got a better policy for my needs for less money, but my family still uses State Farm. And wow, they’ve crossed their wires (meaning your data and sensitive information), and keep sending me comms about another customer, including how to accept payment for money not mine: would you like that? This seems so bad, and sorry about that, but it’s just frustrating to all of us that we’ve corrected this information for over a month now. And they still can’t get it right, and payments could be delayed or other. If you choose State Farm, I would choose another rep, if you can. Sadly, the stress and all ain’t worth it # I see they now have responded, I never said the word “breach,” but information that doesn’t belong to me went to another party, me; they still have not solved this issue. I’ve been receiving texts and emails when I was assured I would not again, by Amber, herself. As far as the first part of the response, , I’m sure that’s true, however, was not my experience and, again have found another carrier, for less and more coverage, and was NEVER by Amber’s office, notified, I had to call and get clarification on rates. Which I paid and was okay. Their explanation is understandable but an excuse—when it’s just their own IT or process issues. I wish them the best, but they need to fix this."
We responded:
"Thank you for openly sharing your frustrations with us. We truly understand how challenging these situations can be. As you mentioned in your review, insurance rates are influenced by inflation; however, please know that agents do not determine these rates. Our team is committed to helping our insured customers secure the best possible rates based on their individual circumstances. We make every effort to keep our customers informed about any rate changes by sending notifications via mail, text, and email at least two months in advance Regarding the situation you described, I want to clarify that it was not a data breach. The issue involved a claim where the claims team had an incorrect email for a claim involving your family member. This email was not provided by our office, and we first became aware of the discrepancy when your family member reached out to me via email on Sunday evening. Upon returning to the office Monday, I immediately contacted the claim handler, and we promptly corrected the matter. If you continue to receive communications related to this claim, please do not hesitate to contact our office at 503-206-5850. We are here to work closely with the claims team to resolve any outstanding issues. Thank you again for your understanding and patience."
Profile photo of Katie Smith

Katie Smith

July 22, 2025

5  out of  5
rating by Katie Smith
"I recently had a break-in at my home and was working through filing a claim with my current insurance agency. I was having trouble understanding some of their policies, but Amber Scism with State Farm took her time to help walk me through and clarify my current coverage. Additionally, she gave me recommendations for adjustments that I should make to better suit my current insurance coverage needs. She treated me as one of her own clients, giving knowledgeable, straightforward advice freely and with my best interest at heart. Thanks to her guidance, I was able to file my claim confidently and maximize my benefits. I am incredibly grateful for Amber's assistance during such a stressful time. I highly recommend Amber Scism with State Farm to anyone looking for reliable and compassionate insurance services."
We responded:
"Thank you so much for sharing your experience. We're truly grateful to hear how we went above and beyond to guide you through your claim with such care and expertise. It's wonderful to know we were able to provide clear, honest advice and help you feel confident in filing your claim. Your recommendation means a lot, and we're glad we could be there to support you when you needed it most. Wishing you peace and security moving forward!"
Profile photo of Allison Drake

Allison Drake

July 22, 2025

5  out of  5
rating by Allison Drake
"I switched to Amber from a different agent. Amber and her team have been available to me for weird questions and to assist with accidents and emergencies, even when I didn’t need to file a claim. My elderly mother had an accident and Amber was still willing to answer her questions so that she didn’t sign a piece of paper she didn’t understand. I have finally felt like someone is willing to fight for me and my family when it comes to insurance and making sure we get what we are owed when things happen. I highly recommend this office and Amber in particular - she knows her stuff and is always there to help. She can’t control State Farm but she and her team reply so quickly to my inquiries that it really eases my mind and takes a load off of these insurance moments and all the paperwork. If you want to have an agent who cares about you, and making sure that she is treating you right, switch over to Amber Scism and her state farm office."
We responded:
"Thank you so much for your heartfelt and generous feedback. We are truly honored that you chose to switch to our office, and it means a great deal to us to know that we have been able to support you and your family through both everyday insurance questions and challenging moments. Our team is committed to providing compassionate, knowledgeable, and timely assistance, and your kind words affirm the work we strive to do every day. Helping your mother feel confident and informed during her claim is exactly the kind of care we aim to provide. We deeply appreciate your recommendation and your trust in us. Please know that we will continue to be here for you and your family whenever you need us."
Profile photo of Annette Shaw

Annette Shaw

May 17, 2025

5  out of  5
rating by Annette Shaw
"I’ve had a great experience with State Farm since joining last year. Amber ant the team’s customer service is always friendly and responsive. I am enrolled in the Drive Safe & Save program and was thrilled to see that I’ll be saving over $100 per month on my upcoming renewal. It’s a great incentive for safe driving and a real help in lowering my monthly expenses. I highly recommend them for anyone looking for reliable coverage and ways to save!"
We responded:
"Thank you, Annette, for your wonderful review! We’re thrilled to hear about your positive experience with Amber and our team at State Farm. It's fantastic to know that you're benefiting from the Drive Safe & Save program and seeing such significant savings on your renewal. We’re committed to providing our customers with reliable coverage and valuable incentives for safe driving. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future!"
Profile photo of Judy Allenkunz

Judy Allenkunz

May 7, 2025

5  out of  5
rating by Judy Allenkunz
"I switched over to Ambers State Farm Insurance office because I was tired of being gouged by my other provider. Amber and her team are dedicated and transparent in getting the best possible price and coverage for clients! They are quick to respond either by email ,texting or phone call. And that is general questions. Imagine the lightning speed if you were in an accident and really needed their help! I’m not one for writing reviews but I just couldn’t help myself after they lowered my insurance rate again after being with them for only one year! If you want attentive, common sense, no gouge agents… Amber’s office State Farm is the place to go!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Amber's State Farm Insurance office! We are thrilled to hear that you made the switch and have found value in our dedicated service and commitment to transparency. Our team strives to provide the best possible coverage at competitive prices, and it's fantastic to know that we were able to lower your insurance rate after just one year. Your kind words about our responsiveness mean a lot to us, and we are always here to assist you, whether it's for general inquiries or urgent situations. We truly appreciate your recommendation and are grateful to have you as a client. If you ever need anything or have more questions, please don’t hesitate to reach out. Thank you once again for your support!"
Profile photo of Jana Marie

Jana Marie

March 28, 2025

5  out of  5
rating by Jana Marie
"Have a converted bus or camper van? Call Amber! Most insurance companies won't even consider converted RV's, but she had us all set up within 15 minutes. So grateful for her help."
We responded:
"Insuring a converted van can be tricky! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Monika

Monika

March 25, 2025

5  out of  5
rating by Monika
"Great and easy experience!"
We responded:
"Thank you Monika! Happy to be able to help you protect your home!"
Profile photo of Carlos White

Carlos White

March 24, 2025

5  out of  5
rating by Carlos White
"Previously, I owned a Kia, while my wife drove a Hyundai. These two vehicles are among the most frequently stolen, leading many insurance companies to discontinue coverage for them. Consequently, finding insurance for either vehicle proved challenging, and the premiums were significantly higher than the average. As my Kia’s insurance renewal approached, I was informed that my premiums would increase substantially to approximately $900 per month, rendering it unaffordable. In response, I contacted Amber and sought her assistance in reviewing my insurance policy. To my surprise, Amber provided a quote that exceeded my expectations. Initially, I anticipated a change in the premium after she conducted a thorough analysis of my previous policy. However, the quote remained unchanged, indicating that Amber had successfully identified areas for improvement. Amber thoroughly examined my old policy and discovered that my rates were not optimal. Through her efforts, she was able to secure affordable insurance coverage for me. I highly recommend Amber to individuals seeking to review their current insurance policies. She has proven to be an invaluable resource in helping me find a more suitable and cost-effective solution. I express my sincere gratitude for Amber’s dedication and hard work in assisting me."
We responded:
"Thank you for the kind words Carlos! Kia’s and Hyundai’s can be tough to get good rates on. State Farm was able to match your current rates at a FRACTION of the cost. I am thankful you gave us the opportunity to look into it and save your family money"
Profile photo of Alex Stone

Alex Stone

March 21, 2025

5  out of  5
rating by Alex Stone
"Professional, helpful, and saved me a TON on my insurance after progressive tried to empty my wallet for less coverage/service. Highly recommend. 10/10"
We responded:
"Thrilled we can help save money and provided better insurance coverage!! Thanks for the kind words Alex"
Profile photo of Mario Avalos Gonzalez

Mario Avalos Gonzalez

March 7, 2025

1  out of  5
rating by Mario Avalos Gonzalez
"Very hard to get ahold of, tried multiple times during the posted business hours and left voice mails that were often un answered, in total I was only able to get a person on the phone a handful of times. Email was the most reliable form of communication and I live too far away to go in person. Finally left after my autopay payment card needed renewal, they called me and got my updated info. Later on I received an Email stating there was an error with my card on file and the auto payments were not going through. I tried multiple times to reach out and get this fixed. I'm assuming I was without insurance in that time period of the missed payment. Finally got a call back about a week later and made my payment. I left soon after and found a better deal with better coverage elsewhere, and so far the customer service is great. Update after response from business: Calls not being answered were from my entire time under this agency mid 2023 - beginning of 2025. I was eventually helped with everything I needed but after multiple tries each time. And voice mails in my experience were slow to be responded to if at all."
We responded:
"Mario, I am sorry your experience with our office was less than satisfactory. We strive to return voicemails the same business day. I searched our voicemail history and see you called on December 18 and we responded same day. I also searched our call history and I do see calls made to us but no voicemail left. Without the voicemail, we do not know if it was an intentional call. I see through our notes that we have been in consistent contact with you since November regarding the billing. It clearly was a frustrating process. I have spoken with my team regarding your experience. Thank you for sharing with me."
Profile photo of Ricardo Villalobos

Ricardo Villalobos

February 28, 2025

5  out of  5
rating by Ricardo Villalobos
"Just moved from California to Oregon for work and I was searching for a reliable and trustful insurance company to work with. State Farm was helpful to get me the coverage I needed for everything and I saved with bundling. I appreciate them reaching out to me since I was busy with moving."
We responded:
"Welcome to Oregon Ricardo! Bundling your home and auto is an excellent way to save. We are happy to hear your communication with our office has been smooth and timely!"
Profile photo of Andrew Arthur

Andrew Arthur

February 4, 2025

5  out of  5
rating by Andrew Arthur
"I'll be honest, the process of signing up with State Farm was a bit of a headache. Spent a bunch of time running around online and on 800 numbers, but once I got through to Amber and her team, the process was easy and honestly pretty quick. Just goes to show, always go through the local reps lol"
We responded:
"Thanks Andrew! I Wish you had our number from the beginning! In the future, call us at 503–2 06–5850. You can text us too."
Profile photo of Patricia Yoder

Patricia Yoder

January 28, 2025

5  out of  5
rating by Patricia Yoder
"State Farm was very responsive to the information and requests I made. Amber and Jarod were good to work with."
We responded:
"Thank you Patricia! We are happy to help you secure insurance for your home"
Profile photo of Mallory McCormack

Mallory McCormack

November 20, 2024

5  out of  5
rating by Mallory McCormack
"The app made it super easy to find the contact info for my agent. I was able to send a text message to my agent and pause my insurance in a matter of a few minutes!! Amber was so quick to respond and answered all my questions before I even knew what to ask! I love having my insurance card at my fingertips with the app and I’ve never had issues getting in touch with an agent!"
We responded:
"Happy to be here for you Mallory!"
Profile photo of Sam Pardue

Sam Pardue

October 4, 2024

5  out of  5
rating by Sam Pardue
"I've been impressed."
We responded:
"Thank you Sam! We look forward to continuing to provide you 5 star service and protection "
Profile photo of Kyle Burch

Kyle Burch

October 3, 2024

5  out of  5
rating by Kyle Burch
"I have been nothing but happy with State Farm Insurance and the team and agents that work with me and help me out. Such a difference from previous insurance companies. Highly recommend."
We responded:
"Thank you for the review Kyle! We look forward to continuing to protect your physical assets and financial future ."
Profile photo of Jean Dodier

Jean Dodier

September 24, 2024

5  out of  5
rating by Jean Dodier
"Amber Scism, my new State Farm agent, was friendly, courteous, and welcoming. She explained policy details clearly and answered my questions."
We responded:
"It was a pleasure meeting with you in our office Jean! Helping people navigate their insurance and understanding their coverage is what we are here for"
Profile photo of Sherman Winner

Sherman Winner

September 23, 2024

5  out of  5
rating by Sherman Winner
"I can’t believe I gave five stars to an insurance company. I generally grudge the process of getting insurance, but Sarah and Amber’s office made the process a little less arduous."
We responded:
"Switching insurance can be easy with the right people you made it just as simple and asked the right questions. We are grateful to have the opportunity to protect you."
Profile photo of Mitchell Guffy

Mitchell Guffy

September 18, 2024

5  out of  5
rating by Mitchell Guffy
"Fantastic customer service. I was helped with my needs immediately upon contacting Amber. Highly recommend her and this company."
We responded:
"Thank you Mitchell! We are grateful to help you save money on your auto insurance while providing excellent coverage"
Profile photo of Archie green

Archie green

July 3, 2024

5  out of  5
rating by Archie green
"Was with progressive for a few years till they raised my rate over 100 bucks. Switch to state farm and saved a bunch of money even when adding renters insurance to my policy."
We responded:
"Thanks Archie! Thrilled we can save you money and get you renters insurance!"
Profile photo of Chris Barborka

Chris Barborka

May 23, 2024

5  out of  5
rating by Chris Barborka
"Quick and professional. Saved $50/month right off the bat by switching from Progressive."
We responded:
"Very exited to hear we saved you a significant amount while providing great protection!"
Profile photo of Nathan Gengler

Nathan Gengler

April 17, 2024

5  out of  5
rating by Nathan Gengler
"The team is very easy to work with and clear with their communication."
We responded:
"Thank you Nathan! We look forward to being your risk advisors!"
Profile photo of Geovani Arevalo

Geovani Arevalo

April 16, 2024

5  out of  5
rating by Geovani Arevalo
"My overall experience was excellent! Amber was amazing and very friendly. She was able to help me get a quote on my car insurance and a good deal."
We responded:
"We are not always the lowest price, but we will give you our honest opinion on your coverages and make recommendations. Glad you chose our office and found value here Giovani!"